Privacy Policy

This site is owned and operated by Aristotle Ltd, trading as Aristotle Financial Help (referred to as ‘we’ or ‘us’ hereafter).

This Privacy Policy explains how we use the personal information we collect about you when we provide our services to you.

WHO WE ARE AND INFORMATION ABOUT US?

Our Company number is SC594166, we are incorporated in Scotland.

Our registered address is Suite 433-434 , Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ

We are registered under the Data Protection Act 2018 with the Information Commissioner’s Office (the, “ICO”). ICO Fee Payer Register Number: ZA481480

INFORMATION WE COLLECT

We collect information about you which you provide to us through our website and through communications with us.

In addition to the personal and financial information you submit (or we collect), we may collect information about your computing including, where available, your IP address, operating system and browser type.

We may also record and/or monitor calls for quality checks and staff training.

INFORMATION WE HOLD

We will hold information about you from when you contact us and when we contact you, which are associated with the service that we offer you, including:

Personal identifiers such as name, address, phone numbers, email address, date of birth & etc.
Employment information, such as employment status, occupation, pay date, salary amount & etc.
Financial details, such as income, expenditure, assets, liabilities, bank statements, benefits details, wage slips, tax returns, credit history, debt card details &etc.
Health information in respect of your health, whether physical or mental. (We will not record or share this information without your explicit consent.)
Any other information which we reasonably need to provide you our services or fulfil our regulatory obligations will also be held by us.

HOW WE WILL USE THE INFORMATION ABOUT YOU

With your permission and/or where we are permitted by law, we will use your information to identify, develop or improve products that may interest you. We may contact you by email, SMS, letter, telephone or other means about our products and services unless you indicated that you prefer not to receive marketing communications. You will not be sent any unlawful marketing or spam.

We are committed to protecting your rights and complying with our obligations under the Data Protection and Privacy Electronic Communications (EU Exit) Regulations 2019 and the UK Data Protection Regulation (“UK GDPR”). You will always have the opportunity to opt-out of marketing communications. We will obtain your explicit consent before sharing your personal data with third parties for marketing purposes, and you can opt out at any time.

We may also use your information to monitor and analyse our business and conduct market research. This information may be provided to independent external bodies, such as government departments and agencies, for research purposes.

Your data may also be used for other purposes with your permission, where permitted by law, if it is in the public interest, or as otherwise allowed under the terms of the UK GDPR and the Data Protection Act 2018.

HOW WE STORE YOUR PERSONAL INFORMATION

All personal data is processed and stored securely and is retained only for as long as necessary the purpose(s) for which it was first collected. We comply with our obligations under the UK GDPR and always safeguard your rights.

Our use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you, because you have consented to it (e.g. by subscribing to emails), or because it is in our legitimate interests. Under the UK GDPR, we are required to have a lawful basis for using personal data.

Specifically, we may use your data for the following purposes:

Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our services to you (please note that we require your personal data in order to enter into a contract with you);
Monitoring calls with customers to ensure that we meet our standards;
Personalising and tailoring Our services for you;
Responding to your emails;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us on info@aristotlefinancialhelp.co.uk)
Conducting market research;
Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
To manage your marketing preferences;
To manage your data processing preferences;
To compile anonymised data for analytical purposes.

You have the right to withdraw your consent for us to use your personal data at any time and to request that we delete it. We do not keep your personal data longer than necessary for the purpose(s) for which it was originally collected.

LEGITIMATE INTEREST

Where we use legitimate interest for the basis of our processing of your personal data, we shall ensure that we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual.

You have the right to object to our use of your personal data where we use legitimate interest as the basis of processing. You can do this by contacting us on the details in the CONTACT US section.

Our legitimate interests include:

The maintenance of our IT/Data Security systems and processes.
Putting in place fraud prevention mechanisms.
Keeping our records up to date; working out which of our products and services may interest you and telling you about them (i.e. direct marketing).
Developing products and services.
Being efficient about how we fulfil our legal duties.
Maintaining a marketing suppression list.
Complying with laws/regulations that apply to us; and
Where you have made an enquiry about our services.

YOUR RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object to direct marketing. Please inform us of your objection by email, letter or telephone contact with our firm who will remove you details from our system in relation to direct marketing purposes.

INFORMATION WE SHARE

We will keep your personal information confidential and only share it with others for the purposes explained in this policy where we have gained consent to do so.

If we provide you with a recommendation for your case to be passed on to a third party, we will always gain your permission before doing this.

We will not sell or share your data with third party marketing companies under any circumstances. We may however share your information in the following cases:

With any firms, organisations or individuals who provide us with products or services, or to whom we provide product and services.
With any payment system we use.
With regulatory and governmental authorities, ombudsmen, or other authorities, including tax authorities (both domestic and overseas), if requested by them.

We may share your details with companies include:

Insolvency Practitioners
Regulators
Debt Management Companies
CRM Systems

Specifically, we share your details with the following companies that provide regulated debt advice and credit referencing services:

Money Plus Group
Aquarius (Financial Intermediaries)
Anchorage Chambers
Advice Group Centre
The Debt Advice Service
Pacific Financial Solutions
Phoenix Insolvency
J3
Experian
Transunion
Aryza Advize

ACCESS TO YOUR INFORMATION

You have the right to request a copy of the information we hold about you. This is called a Data Subject Access Request, which you can make by writing to us at Suite 433-434 , Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ or by emailing us at info@aristotlefinancialhelp.co.uk. If you prefer, you can also make this request by calling us at 0141 726 2775.

Your initial request for information is free of charge. However, we may charge an administrative fee if the request is manifestly unfounded, repetitive, or if you request for additional copies of the information already provided.

We strive to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you believe is inaccurate. We will respond to your subject access request within one month of receipt. In some cases, if the request is complex, we may require more time. We will keep you informed of the progress of your request and will inform you of any third parties to whom your data has been disclosed.

YOUR RIGHTS

You have the following rights in relation to your personal data that we process:

The right to be informed about the collection and use of your personal data. This Privacy Policy which provides the necessary information, but you can always contact us using the details in the ‘CONTACTING US’ section if you have further questions.
The right to access the personal data we hold about you.
The right to rectification of your personal data if it is inaccurate or incomplete. Please contact us to request corrections or updates.
The right to erase (the ‘‘right to be forgotten’’), allowing you to ask us to delete or dispose of any personal data that we hold about you. Please contact us to make such a request.
The right to restrict processing of your personal data, meaning you can limit how we use your information.
The right to object to the processing of your personal data for specific purposes.
The right to withdraw consent at any time, where we rely on your consent as the legal basis for processing your personal data.
The right to data portability, allowing you to obtain and reuse your personal data across different services. This applies if the data was provided to us directly, is processed with your consent or for the performance of a contract and is processed by automated means.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or to exercise your rights as outlined above, please contact us using the details provided further down this page.

It is important to keep your personal data accurate and up to date. If any of the personal data we hold about you changes, please keep us informed accordingly.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us using the details provided in the “Contacting Us” section of this policy, as we would welcome the opportunity to address and resolve your concerns directly.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will retain your data only for as long as necessary to provide our services to you or a longer period if required by the law or our regulators. The general retention periods are as follows:

If you have contacted us but we have not made a referral: We will keep your data for 12 months.
If you have contacted us and we have made a referral: We will keep your data for 3 years.

TRANSFER OF INFORMATION OUTSIDE THE UK

We do not transfer your personal information abroad to countries outside of the UK.

THIRD PARTY LINKS

This Privacy Policy applies only to our site. Our site may contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own terms and privacy policies. We are not responsible for or liable for the practices of these third-party websites.

CHANGES TO OUR PRIVACY POLICY

We regularly review our Privacy Policy to ensure compliance with legal changes. Any updates will be posted on this webpage and will be deemed accepted upon your continued use of the site.

CONTACTING US

You can contact us at:

Phone: 0141 726 2775
Email: info@aristotlefinancialhelp.co.uk
Post: Suite 433-434 , Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ